Last updated: April 24, 2026
At ANU Broadband, we strive to deliver seamless and reliable internet services. This Refund & Cancellation Policy outlines the terms under which requests for cancellation and refunds are handled.
1
Raise Request
Submit before next billing cycle
2
Verification
We review and validate your request
3
Approval
Eligible refunds are approved
4
Refund Processed
Credited within 7–10 days
Cancellation
Customers may request cancellation of their broadband service at any time. To avoid being billed for the next cycle, the cancellation request must be submitted before the next billing cycle begins.
- Submit a written or email request to our support team.
- Pending dues (if any) must be cleared at the time of cancellation.
- Equipment provided on rent must be returned in working condition.
Refund Policy
- No refund will be issued for services already used.
- Installation charges are strictly non-refundable.
- Refunds are applicable only in cases of duplicate payment or non-activation of service.
Please Note: Any refund request must be supported with valid proof of payment (transaction ID, receipt, etc.) for faster processing.
Processing Time
Once a refund request is approved, the refund amount will be credited to the original mode of payment within 7 to 10 business days. Delays may occur due to bank or payment gateway processing timelines.
Support
For any service issue, billing query, or assistance regarding cancellation and refunds, please get in touch with our customer support team. We are here to help you.
Need Help With Your Request?
Our support team is available to assist you every step of the way.
9416509358
Email Support